Fees and Billing Policy

Certain consultations are not eligible for bulk billing, such consultations will be billed privately. Full payment for services is required at the time of the appointment via EFTPOS or credit card.

WE Do not accept cash



Some privately billed consultations are eligible for a Medicare rebate. The total fee, including the gap fee and medicare fee, must be paid on the day. Please bring a savings or cheque account EFTPOS card for immediate rebate processing, as rebates cannot be refunded to credit cards.

Medicare rebates are subject to Medicare regulations and may take 1–2 business days to appear in your account. Ensure your bank details are up-to-date with Medicare to avoid delays.

Non-Medicare Patients

Patients will be charged the full fee (including a $35 gap fee and the Medicare consultation item fee). An itemized receipt will be provided for those with private insurance. Please contact your insurer for claim details, as we do not handle direct billing for non-Medicare patients.

Overseas Student and  Visitor Health Cover (OSHC OVHC)

We accept Overseas Student Health Cover (OSHC) and Overseas Visitor Health Cover (OVHC) for visitors, students, and workers.
Our clinic can make direct insurance claims with the following providers:
AHM, Bupa, IMAN, Medibank, and nib.

Non- Rebatable Consultations

Medicare rebates are not available for certain consultations, including but not limited to: WorkCover compensation, sports, work-related, medico-legal, insurance assessments, or reports. Please inform reception staff when booking these types of appointments.